Free U.S. standard shipping on orders of $50 or more. Use Code Ship50

Returns & Exchanges

Return Policy

You have 30 days from the date of your original purchase to request a refund. Any refund requests received after the 30-day time limit will not be recognized.

Once a return item is received, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card or mailed in check form to the billing name and address.

To initiate the return process for your purchase please email us at

Exchange Policy

You must first notify our support department via an online return request form submission, an e-mail within 30 days from your original purchase date. Once complete, you’ll receive directions on where to send the exchange item. You have (30) Days from the date of the original purchase to request an exchange. Any exchange requests received after the 30 Day time limit will not be recognized.

Once an exchange item is received, the exchange process will take no more than 30 days. Upon receipt of gear, you’ll be provided with a list of available options to choose from to complete the exchange to your satisfaction.

To initiate the exchange process for your purchase please email us at

Customer Service

If you have questions or comments regarding The Floating Coconut LLC, you can email us at